Reference

Legal Terms That Cover Your Account

Our legal framework covers how your account is created, how your data is handled, and what conditions apply when you use our lobby — including deposits via DANA, OVO, and GoPay.

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LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For any question tied to our legal terms, privacy conditions, or account policy, these are the direct contact paths we maintain. Have your account ID and, where relevant, your transaction reference ready before reaching out — it speeds things up considerably.

Live Chat Support Open the chat widget from your account dashboard. Mention 'legal query' at the start so the team routes your question to the right person without delay.

Email for Policy Requests Send your request to our support email with your account ID in the subject line. We respond to legal and data-related queries separately from general account issues.

Account Help Centre The Help Centre inside your account includes a section for policy-related submissions, including data access requests and account condition questions.

HOW WE HANDLE DATA

Data Handling and Account Security Practices

We have built our account and data practices around the reality that most activity on our platform happens through mobile devices and e-wallets. Here is what that means in practice for your account.

Encrypted Account Access

Your login session uses SSL encryption. OTP verification is required on new devices, so even if your password is exposed, access still requires your registered mobile number.

Wallet Data Separation

When you transact via DANA or GoPay, your wallet credentials stay within your e-wallet app. We only receive a transaction confirmation token — never your full payment details.

Data Retention Policy

We keep your account data for as long as your account is active and for the legally required period after closure. You can request a summary of retained data via our support email.

Right to Request Changes

You have the right to request corrections to your account data or ask us to delete non-essential data. Submit the request through the Help Centre with your account ID attached.

What Our Policy Covers for You

omtogrl Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to a set of conditions that govern everything from how you log in to how your wallet transactions are processed. Deposits made through DANA, OVO, or GoPay are subject to the transaction rules of both our platform

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and the respective e-wallet provider. We do not store your full e-wallet credentials — payment confirmations are handled through encrypted handshakes between your wallet app and our system. Your account data, including transaction history and session activity, is retained only as long as legally required or
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operationally necessary. You are responsible for keeping your login credentials secure. If you share your account details with a third party, any resulting transactions are your responsibility. Our terms also cover how we handle disputes: if a deposit via OVO or GoPay does not reflect in
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your account balance, the correct path is to raise a support ticket with your transaction reference number attached. We apply these conditions consistently, and we update this policy when our services or applicable laws change. All updates are posted here and take effect from the date
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of publication. Continued use of your account after an update means you accept the revised terms. These conditions apply only where access is permitted under local law — availability in Indonesia depends on local regulations and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Legal Terms

These are the questions we get most often about our policy, account conditions, and data practices. If something here does not cover your situation, reach out via live chat with your account ID ready.

Our terms apply where access is permitted under local law. In Indonesia, availability depends on local regulations and eligible regions. Using our platform means you confirm access is lawful in your location.

We collect account registration details, session activity, and transaction records from your DANA, OVO, or GoPay deposits. We do not collect your e-wallet login credentials or PIN.

Send a data access request to our support email with your account ID in the subject line. We process data requests separately from general support and will confirm receipt within a reasonable period.

You can request deletion of non-essential data through the Help Centre. Some data must be retained for the legally required period — we will let you know what can and cannot be removed.

After account closure, we retain your data only for the period required by applicable law. Once that period ends, non-essential data is deleted from our active systems.

If a DANA or OVO deposit does not appear in your balance, open a support ticket with your transaction reference number. Our team checks the payment confirmation token against your account record to resolve it.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appomtogrl App InfoFAQ

Legal Terms That Cover Your Account

How to Reach Us on Policy Matters

Data Handling and Account Security Practices

Common Questions About Our Legal Terms

01 Where do these legal terms apply?

02 What data does omtogrl collect from my account?

03 How do I request a copy of my account data?

04 Can I ask you to delete my account data?

05 What happens to my data if I close my account?

06 How are disputes about DANA or OVO deposits handled?

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