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How omtogrl Handles Your Personal Data

This page explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use the lobby — and what we do with it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedDANA, OVO, GoPay wallet privacyNo third-party data sellingYour rights, clearly statedContact us to request changes
omtogrl How omtogrl Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, contact our support team directly. We handle privacy requests separately from general account queries, so please mention your data rights request clearly when you write in.

Email Privacy Request Send your data access or deletion request to our support email. Include your registered account name and the e-wallet linked to your account so we can locate your records.
Live Chat Open live chat from any page in the lobby and tell the agent you have a privacy question. They will route your request to the right team and confirm receipt.
Account Settings Path Log in, go to Account Settings, and find the Data and Privacy section. You can view what categories of data we hold and submit a correction request from there.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across your account session, from login through to payment confirmation. Your DANA, OVO or GoPay wallet details are never stored in plain text on our systems — only the reference token the payment processor returns to us. Cookies help us remember your session state and lobby preferences, not to profile you for advertising.

Session Encryption

Every session between your device and our lobby runs over an encrypted connection. This covers your login, your lobby activity and any deposit or withdrawal you complete via DANA, OVO or GoPay.

Cookie Use

We use functional cookies to keep you logged in and remember your lobby state. We do not run advertising cookies or share cookie data with external ad networks for targeting purposes.

Data Retention Policy

Account data is kept while your account is active. If you close your account, we retain only the records required by applicable law, then delete the rest on the schedule defined in our internal retention policy.

Requesting Changes

You have the right to ask us what data we hold, correct inaccurate records, or request deletion where law permits. Submit your request through live chat or email with your registered account details ready.

Common Questions About Our Privacy Policy

These are the questions we actually get asked about how we handle data. If your question is not here, reach out via live chat or email and we will respond to your specific case.

We collect your name, email address, and the e-wallet identifier you use — such as your DANA or OVO registered number. We also log device and session data to secure your account access.

We share only the minimum transaction reference data needed for your payment processor to complete a transfer. We do not sell your wallet details or share them for any other party's marketing use.

Contact us via live chat or our support email, state clearly that you are making a data access request, and include your registered account name. We will respond within a reasonable timeframe.

Yes. Where permitted under applicable law, you can request deletion of your account data. Some records may be retained as required by law even after deletion; we will tell you which ones and why.

We keep your data while your account is active. After account closure, we hold only what applicable law requires us to retain, then delete the rest according to our internal retention schedule.

We use functional cookies to maintain your login session and lobby state. You can disable non-essential cookies through your browser settings, though this may affect how the lobby loads on your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.